Blazing fast implementation, backed by 74+ martech, data and growth stacks*
We set up or clean up Zendesk around how your team supports customers: views, triggers, routing and SLAs, the help center and Zendesk AI agents, with CRM, billing and product data in every ticket.
Choosing between Zendesk and Intercom? See customer support automation.
Tools we implement
Zendesk
Salesforce
HubSpot
Snowflake
Segment
Claude* 74+ martech, data and growth stack implementations, delivered through martechdevs and Growth and Analytics Partners LLC.
Zendesk consultants who design your queues with your team leads, bring customer data into the ticket and test every rule on real tickets, so agents spend their time helping, not searching.
Ticket fields, forms, views, triggers, automations and macros rebuilt around your queues, so agents see the right work and repeat answers take one click.
Tickets routed by channel, issue, language or customer tier, with priorities and SLA targets set from your customer data.
Plan, billing status, usage and account owner shown next to each ticket from your CRM, Stripe and product. See customer context in support.
Help center structure and articles cleaned up, and Zendesk AI agents, formerly Answer Bot, answering from them after testing on real questions.
Salesforce, HubSpot, Jira and Slack connected, with a rule for which system owns each record. See Zendesk HubSpot integration.
First response, resolution time, SLA breaches, CSAT and contact reasons in Zendesk reports, or in your warehouse next to revenue.
With Zendesk connected to Claude over MCP, your team asks what customers contact you about and which accounts are at risk, and agents draft replies, tag tickets and flag SLA risks with the customer's data in hand.
Zendesk connected to Claude, ChatGPT or Claude Code with OAuth access scoped to what each workflow needs. See Zendesk API authentication.
Zendesk's own AI agents and Copilot where they fit, and Claude for questions that span tickets, CRM and billing. See Zendesk AI pricing.
AI drafts replies with the customer's plan, usage and history in hand, so it never guesses who it is talking to.
Agents that warn before an SLA breach and flag a sudden rise in one contact reason after a release.
Yours after handover
The MCP access, the agents and the docs live in your own accounts. Your team runs it all with AI, without depending on us.
No retainer needed
A one-time setup at a fixed price. There is no monthly retainer to keep it running, so your costs go down over time.
Right from day one
Anyone can set up a tool with AI, but it's only as good as what the AI guesses. We know what works from 74+ implementations.
Free martech AI agent
Every implementation includes it: slash commands and skills that run your whole stack in Claude Code.
See the agentNot sure your data is ready for AI? Use the AI readiness checklist
Most teams come to us at one of four points, and the scope is written for yours before any work starts.
Not the right fit if you need people to answer your tickets. We build and automate your support system; staffing it is not something we do.
From shared inboxes, Freshdesk or Help Scout. The setup comes in the package; moving years of ticket history is a custom plan.
Triggers stacked on triggers, views nobody uses and macros with old answers. We audit it and rebuild it. See Zendesk implementation mistakes, or compare repair with Zendesk alternatives.
Agents switch between five tools to find out who they are helping. We bring that data into the ticket.
You want AI to answer the easy questions without hurting CSAT. We clean up the help center first, then set up and test the AI agent.
Zendesk works best when it knows the customer. We connect the systems that hold that knowledge, and the ones that need to hear about tickets.
Accounts, owners and deals from Salesforce or HubSpot in the ticket, and tickets on the CRM record. See Salesforce Zendesk integration.
Plan, MRR, payment status and recent usage from Stripe and your product, so agents and AI see who is paying for what.
Bugs escalated to Jira with the link kept both ways, and urgent tickets announced in Slack. See Zendesk Jira integration.
Ticket status shared with Braze or Customer.io, so nobody gets a promotion in the middle of a complaint.
So the fixed price covers exactly what we build, and nothing comes as a surprise later.
Suite plans, seats and AI add-ons are billed to you by Zendesk. We help you pick the plan your workflows need. See Zendesk pricing.
We build and automate the system. Staffing your support desk is not part of this.
Moving years of tickets from another help desk is a custom plan, priced on its own.
Agents ask customers for their account details.
Because Zendesk can't see the CRM or billing.
Urgent tickets wait behind easy ones.
No routing, no priorities, no SLA alerts.
Hundreds of triggers nobody understands.
Each fix breaks something else.
The bot answers the wrong question.
Trained on a help center nobody maintains.
We rebuild Zendesk around your queues and customers, put CRM, billing and product data in every ticket, route by priority with SLAs, and test the AI agent on real questions before it answers anyone.
01
A free call on your support setup, or the $99 audit for a written review of routing, automation and data.
02
Compare the fixed price packages, then get the detailed scope by email within one business day.
03
Queues, ticket fields, routing rules, SLAs and integrations written up for your sign-off before anything changes.
04
Changes built in a Zendesk sandbox where your plan has one, then moved to production in a quiet window.
05
Routing, triggers, macros and the AI agent tested on real past tickets with your team leads.
06
Docs, a recorded walkthrough and training for agents and admins, plus your martech AI agent and support after launch.
JB Jaquenzel
Founder and CEO, Evaboot
“Faizur helped us transfer Google Analytics conversion events to Google Ads via Segment. We set that up within two or three weeks. Now we have a clear vision of our conversions and we could optimize our campaigns like this. Because if your tracking is not on point, you can't really improve your Google Ads performance.”
GA4Segment
Google AdsElie
CMO, Submagic
“We have worked with Faizur and his agency for the past six months to set up all the growth stack that we needed. All the marketing analytics tools like Mixpanel, Google Analytics, data tracking tool, customer analysis tool like Customer.io, and every kind of tool that we needed. He's always ready to help and super reactive. I highly recommend to work with him.”
Mixpanel
Customer.ioGA4Arman Assadi
CEO, Steno.ai
“We worked with Faizur when we wanted to set up Mixpanel. What I loved was how detail-oriented he was, and that he wasn't just there to accomplish that one task. He was able to advise us. He suggested setting up Segment and he thought about everything at a macro level, all the way down to the micro. It gave me confidence to outsource this.”
MixpanelSegmentGabriel
Operations, MKTV
“We recently had the pleasure of working with Faiz on our integration of Segment. Not only did he help us seamlessly set up the integration, but he also went above and beyond to help us establish dashboards in Mixpanel. What was super valuable was having somebody who understood both the business/marketing requirements but also had the technical expertise to execute them.”
SegmentMixpanelJB Jaquenzel
Founder and CEO, Evaboot
“Faizur helped us transfer Google Analytics conversion events to Google Ads via Segment. We set that up within two or three weeks. Now we have a clear vision of our conversions and we could optimize our campaigns like this. Because if your tracking is not on point, you can't really improve your Google Ads performance.”
GA4SegmentGoogle AdsElie
CMO, Submagic
“We have worked with Faizur and his agency for the past six months to set up all the growth stack that we needed. All the marketing analytics tools like Mixpanel, Google Analytics, data tracking tool, customer analysis tool like Customer.io, and every kind of tool that we needed. He's always ready to help and super reactive. I highly recommend to work with him.”
MixpanelCustomer.ioGA4Arman Assadi
CEO, Steno.ai
“We worked with Faizur when we wanted to set up Mixpanel. What I loved was how detail-oriented he was, and that he wasn't just there to accomplish that one task. He was able to advise us. He suggested setting up Segment and he thought about everything at a macro level, all the way down to the micro. It gave me confidence to outsource this.”
MixpanelSegmentGabriel
Operations, MKTV
“We recently had the pleasure of working with Faiz on our integration of Segment. Not only did he help us seamlessly set up the integration, but he also went above and beyond to help us establish dashboards in Mixpanel. What was super valuable was having somebody who understood both the business/marketing requirements but also had the technical expertise to execute them.”
SegmentMixpanelJB Jaquenzel
Founder and CEO, Evaboot
“Faizur helped us transfer Google Analytics conversion events to Google Ads via Segment. We set that up within two or three weeks. Now we have a clear vision of our conversions and we could optimize our campaigns like this. Because if your tracking is not on point, you can't really improve your Google Ads performance.”
GA4SegmentGoogle AdsElie
CMO, Submagic
“We have worked with Faizur and his agency for the past six months to set up all the growth stack that we needed. All the marketing analytics tools like Mixpanel, Google Analytics, data tracking tool, customer analysis tool like Customer.io, and every kind of tool that we needed. He's always ready to help and super reactive. I highly recommend to work with him.”
MixpanelCustomer.ioGA4Arman Assadi
CEO, Steno.ai
“We worked with Faizur when we wanted to set up Mixpanel. What I loved was how detail-oriented he was, and that he wasn't just there to accomplish that one task. He was able to advise us. He suggested setting up Segment and he thought about everything at a macro level, all the way down to the micro. It gave me confidence to outsource this.”
MixpanelSegmentGabriel
Operations, MKTV
“We recently had the pleasure of working with Faiz on our integration of Segment. Not only did he help us seamlessly set up the integration, but he also went above and beyond to help us establish dashboards in Mixpanel. What was super valuable was having somebody who understood both the business/marketing requirements but also had the technical expertise to execute them.”
SegmentMixpanel
Zendesk comes in Growth: $12,150 (25% off $16,200), live in 12 weeks, or 6 weeks on super fast. It includes everything in Starter as well, so the CRM and product data your tickets need are set up properly. Not sure where to start? The $99 audit ends with a fixed price proposal.
Eligible startups get 40% off instead of 25%. Starter comes to $3,840 and Growth to $9,720.
Before you commit to a plan
$99one-off
We review your setup and walk you through the findings on a one-hour specialist call.
Teams of up to about 20 people, under $1M ARR
$4,800one-off
$6,40025% off
Get started with tracking, analytics and a proper data setup.
Companies with $1M to $10M ARR
$12,150one-off
$16,20025% off
The data setup a growing team runs its marketing and reporting on.
Over $10M ARR, several markets or an unusual stack
Let's talk
A plan built around your stack, your team and your deadline.
Prices in USD for a typical setup. We use the tools that fit your stack, and a bigger or more complex setup can change the price. We agree any change with you before we start.
Questions about pricing? See the pricing FAQ
Something else on your mind? Email hello@martechdevs.com or book a free call.
Growth is $12,150 (25% off $16,200), live in 12 weeks, at a fixed price with no hourly billing. Eligible startups get 40% off the list price instead. More brands, markets or a migration from another tool make it a custom plan, priced before work starts. Zendesk plans and AI add-ons are billed by Zendesk. See the fixed price packages.
Growth goes live in 12 weeks, or 6 weeks on super fast. The dates are agreed before we start, and a ticket history migration is a custom plan with its own timeline.
Zendesk set up around your queues: fields, forms, views, triggers, automations and macros, routing, priorities and SLAs, customer data from your CRM, billing and product, the help center and AI agents, integrations, reports, docs and training.
Zendesk prices per agent per month by plan, and AI agents are charged by automated resolutions beyond what your plan includes. The right plan depends on what your workflows need, like SLAs, skills-based routing or a sandbox. See Zendesk pricing and Zendesk AI pricing.
Yes. We clean up the help center first, since the AI agent answers from it, then set up the AI agent, formerly Answer Bot, test it on real past questions and hand off to a person when it can't help.
Yes. Fin can answer inside Zendesk without changing help desks. We connect it, point it at your help center and test it on real questions. See Intercom and Fin implementation.
Yes. Accounts, owners and deal stages show in the ticket, and tickets show on the CRM record, with a rule for which system owns each field. See Zendesk HubSpot integration.
Zendesk suits ticket-heavy support with many queues, channels and SLAs. Intercom suits product-led companies that want support, onboarding and messaging in one place. We implement both. See Intercom vs Zendesk or Zendesk vs Freshdesk for the configurations to compare.
You do. The account, its data and every integration stay in your name. We work as admins you can remove at any time, and every change is documented.
Growth includes 90 days of support after handover, up to 30 hours. It covers fixes, questions and small changes to triggers, macros and views. After that your team runs it with the docs and your martech AI agent, or keeps us on a retainer from $1,980 a month.
Last updated: .
A $99 audit or a fixed price package from $4,800, with no hourly billing.
Startup?
Connect Intercom and Zendesk with one owner per support issue. Compare app, ticket and Fin routes, verify handoffs and budget the same workload.
Jafrin Akter AloLast updated 18 min read
Freshdesk, Help Scout, Zoho Desk, Intercom, Front, Gorgias and 4 more Zendesk competitors, with prices per agent, free plans and the best pick by team.
Jafrin Akter AloLast updated 19 min read
Fix Zendesk routing, fields, macros, CRM sync and AI handoffs. Includes the 2027 AI agent migration dates, AI billing checks and a launch checklist.
Jafrin Akter AloLast updated 15 min read
Thirty minutes on your stack and what it needs. Free, and no pitch.
We look at what you have, what it is costing you and what to do about it first.
What we'll cover
Calendar not loading? Open it in a new tab or email hello@martechdevs.com.
Intercom and Fin implementation