martechdevs has been acquired by Growth and Analytics Partners LLC

Blazing fast implementation, backed by 74+ martech, data and growth stacks*

Customer.io implementation services for messages that follow what users do

We implement Customer.io on clean data: events and attributes through Data Pipelines or your server, objects for accounts, journeys triggered by product and billing events across email, in-app, push and SMS, and sync with your CRM and warehouse.

Comparing Customer.io, Braze and CleverTap? See lifecycle marketing.

Tools we implement

  • Customer.io
  • Segment
  • Mixpanel
  • Snowflake
  • HubSpot
  • Intercom
  • iOS
  • Android

* 74+ martech, data and growth stack implementations, delivered through martechdevs and Growth and Analytics Partners LLC.

Trusted by fast-growing teams

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fundednext logo
Foreplay logo
Steno logo
Sevron logo
Submagic logo
Intellivy logo
MuslimkidsTV logo
Sedai logo
Geonadir logo
Evaboot logo
Crosscourt logo
fundednext logo
Foreplay logo
Steno logo
Sevron logo
Submagic logo
Intellivy logo
MuslimkidsTV logo
Sedai logo
Geonadir logo
Evaboot logo
Crosscourt logo
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a2hosting logo
doteasy logo
fixed.net logo
Liveeasy logo
MelbourneIT logo
Mochahost logo
Stablepoint logo
Upmind logo
webcentral logo
World Host Group logo
a2hosting logo
doteasy logo
fixed.net logo
Liveeasy logo
MelbourneIT logo
Mochahost logo
Stablepoint logo
Upmind logo
webcentral logo
World Host Group logo

What our Customer.io implementation includes

Customer.io consultants who wire the events, link users to accounts and test every journey on real profiles, so each message reaches the right person at the right moment.

  • Events and attributes

    Product and billing events sent through Customer.io Data Pipelines, your server or Twilio Segment, named from one plan.

  • People, objects and relationships

    One profile per person, and objects for accounts or workspaces, so B2B messages know which company a user belongs to. See Customer.io implementation mistakes.

  • Behaviour-based journeys

    Onboarding, trial conversion, activation, win-back and renewal journeys triggered by events, with exit rules. See SaaS onboarding email sequences.

  • Email, in-app, push and SMS

    Templates with Liquid personalization, transactional messages and in-app messages, with frequency limits across journeys.

  • Sending setup

    SPF, DKIM and DMARC, a subscription centre and unsubscribe handling, so messages land and stay compliant. See bulk sender requirements.

  • Warehouse and CRM sync

    Traits and audiences from Snowflake or BigQuery through reverse ETL, and message activity sent back to your CRM and warehouse.

Ask Customer.io anything, and let agents keep journeys healthy

With Customer.io connected to Claude over MCP, your team asks how journeys perform and who is in a segment in plain English, and agents flag journeys that stall or segments that suddenly change.

  • Which onboarding step loses the most users before they create their first project?. Reads Customer.io over MCP.
  • How many trial users haven't opened an onboarding email and have no product activity?. Joins Customer.io with Mixpanel.
  • Pause win-back messages for anyone with an open Intercom conversation.. Checks Intercom, then updates Customer.io.
  • Customer.io with MCP

    Customer.io connected to Claude, ChatGPT or Claude Code, with access scoped to what each workflow needs. See Customer.io and Intercom over MCP.

  • Answers on clean data

    Events, people and objects follow one plan, so AI and your journeys read the same definition of each customer.

  • Journey monitoring

    Agents that flag journeys that stopped sending, segments that suddenly shrank and messages that render blank.

  • Messages that know the customer

    AI-drafted messages use the customer's plan, usage and recent support conversations, and wait for your approval.

With every implementation

  • Yours after handover

    The MCP access, the agents and the docs live in your own accounts. Your team runs it all with AI, without depending on us.

  • No retainer needed

    A one-time setup at a fixed price. There is no monthly retainer to keep it running, so your costs go down over time.

  • Right from day one

    Anyone can set up a tool with AI, but it's only as good as what the AI guesses. We know what works from 74+ implementations.

  • Free martech AI agent

    Every implementation includes it: slash commands and skills that run your whole stack in Claude Code.

    See the agent

Who our Customer.io implementation is for

Most teams come to us at one of four points, and the scope is written for yours before any work starts.

Not the right fit if you need someone to write and send campaigns every week. We build the system and the first journeys; ongoing campaign work is a retainer.

  • New to Customer.io

    You signed up and want the data model, sending setup and first journeys right before your list grows.

  • Moving from Braze, Klaviyo or Iterable

    Profiles, preferences and journeys moved and rebuilt, as a custom plan. See Braze to Customer.io migration.

  • Journeys that misfire

    Users entering twice, messages after they converted, segments nobody trusts. We audit and rebuild. See Customer.io implementation mistakes.

  • B2B SaaS with accounts

    Messages that need to know the company, plan and role, built with objects and relationships.

Customer.io with the rest of your stack

Customer.io sends better messages when it hears from the rest of your stack. We connect the tools that know your customers and send activity back.

What's not included

So the fixed price covers exactly what we build, and nothing comes as a surprise later.

  • Your Customer.io plan

    Customer.io bills you by profiles and messages on the plan you choose. See Customer.io pricing.

  • Weekly campaigns

    We build the system and the first journeys. Planning and sending campaigns every week is retainer work.

  • App development

    We add the tracking calls with your developers. Building app screens or features is not part of this.

Sound familiar?

  • Journeys fire twice for the same user.

    Re-entry rules nobody set.

  • B2B messages go to the wrong person.

    Users and accounts were never linked.

  • Events arrive late or not at all.

    So the nudge lands after the user has left.

  • The profile count keeps climbing.

    Anonymous and deleted users are still billed.

We implement Customer.io on one event plan with users and accounts linked, build journeys with entry and exit rules that hold, and test every trigger on real profiles, so messages follow what customers actually do.

Customer.io implementation, step by step

  1. 01

    Free call or audit

    A free call on your journeys and data, or the $99 audit for a written review of your Customer.io setup.

  2. 02

    Pick a package

    Compare the fixed price packages, then get the detailed scope by email within one business day.

  3. 03

    Map the journeys

    Each journey, its channels, events, segments and exit rules agreed before we build.

  4. 04

    Build

    Data, objects, sending setup and journeys built in your workspace, with test profiles alongside.

  5. 05

    Test on real profiles

    Every trigger, segment and message checked on real and test profiles before launch.

  6. 06

    Hand over

    Docs, a recorded walkthrough and training for your marketers, plus your martech AI agent and support after launch.

Don't take our word for it. Hear it from the founders who handed us their stack.

🔇 Click for sound

JB Jaquenzel

Founder and CEO, Evaboot

“Faizur helped us transfer Google Analytics conversion events to Google Ads via Segment. We set that up within two or three weeks. Now we have a clear vision of our conversions and we could optimize our campaigns like this. Because if your tracking is not on point, you can't really improve your Google Ads performance.”

GA4GA4
SegmentSegment
Google AdsGoogle Ads
🔇 Click for sound

Elie

CMO, Submagic

“We have worked with Faizur and his agency for the past six months to set up all the growth stack that we needed. All the marketing analytics tools like Mixpanel, Google Analytics, data tracking tool, customer analysis tool like Customer.io, and every kind of tool that we needed. He's always ready to help and super reactive. I highly recommend to work with him.”

MixpanelMixpanel
Customer.ioCustomer.io
GA4GA4
🔇 Click for sound

Arman Assadi

CEO, Steno.ai

“We worked with Faizur when we wanted to set up Mixpanel. What I loved was how detail-oriented he was, and that he wasn't just there to accomplish that one task. He was able to advise us. He suggested setting up Segment and he thought about everything at a macro level, all the way down to the micro. It gave me confidence to outsource this.”

MixpanelMixpanel
SegmentSegment
🔇 Click for sound

Gabriel

Operations, MKTV

“We recently had the pleasure of working with Faiz on our integration of Segment. Not only did he help us seamlessly set up the integration, but he also went above and beyond to help us establish dashboards in Mixpanel. What was super valuable was having somebody who understood both the business/marketing requirements but also had the technical expertise to execute them.”

SegmentSegment
MixpanelMixpanel
🔇 Click for sound

JB Jaquenzel

Founder and CEO, Evaboot

“Faizur helped us transfer Google Analytics conversion events to Google Ads via Segment. We set that up within two or three weeks. Now we have a clear vision of our conversions and we could optimize our campaigns like this. Because if your tracking is not on point, you can't really improve your Google Ads performance.”

GA4GA4
SegmentSegment
Google AdsGoogle Ads
🔇 Click for sound

Elie

CMO, Submagic

“We have worked with Faizur and his agency for the past six months to set up all the growth stack that we needed. All the marketing analytics tools like Mixpanel, Google Analytics, data tracking tool, customer analysis tool like Customer.io, and every kind of tool that we needed. He's always ready to help and super reactive. I highly recommend to work with him.”

MixpanelMixpanel
Customer.ioCustomer.io
GA4GA4
🔇 Click for sound

Arman Assadi

CEO, Steno.ai

“We worked with Faizur when we wanted to set up Mixpanel. What I loved was how detail-oriented he was, and that he wasn't just there to accomplish that one task. He was able to advise us. He suggested setting up Segment and he thought about everything at a macro level, all the way down to the micro. It gave me confidence to outsource this.”

MixpanelMixpanel
SegmentSegment
🔇 Click for sound

Gabriel

Operations, MKTV

“We recently had the pleasure of working with Faiz on our integration of Segment. Not only did he help us seamlessly set up the integration, but he also went above and beyond to help us establish dashboards in Mixpanel. What was super valuable was having somebody who understood both the business/marketing requirements but also had the technical expertise to execute them.”

SegmentSegment
MixpanelMixpanel
🔇 Click for sound

JB Jaquenzel

Founder and CEO, Evaboot

“Faizur helped us transfer Google Analytics conversion events to Google Ads via Segment. We set that up within two or three weeks. Now we have a clear vision of our conversions and we could optimize our campaigns like this. Because if your tracking is not on point, you can't really improve your Google Ads performance.”

GA4GA4
SegmentSegment
Google AdsGoogle Ads
🔇 Click for sound

Elie

CMO, Submagic

“We have worked with Faizur and his agency for the past six months to set up all the growth stack that we needed. All the marketing analytics tools like Mixpanel, Google Analytics, data tracking tool, customer analysis tool like Customer.io, and every kind of tool that we needed. He's always ready to help and super reactive. I highly recommend to work with him.”

MixpanelMixpanel
Customer.ioCustomer.io
GA4GA4
🔇 Click for sound

Arman Assadi

CEO, Steno.ai

“We worked with Faizur when we wanted to set up Mixpanel. What I loved was how detail-oriented he was, and that he wasn't just there to accomplish that one task. He was able to advise us. He suggested setting up Segment and he thought about everything at a macro level, all the way down to the micro. It gave me confidence to outsource this.”

MixpanelMixpanel
SegmentSegment
🔇 Click for sound

Gabriel

Operations, MKTV

“We recently had the pleasure of working with Faiz on our integration of Segment. Not only did he help us seamlessly set up the integration, but he also went above and beyond to help us establish dashboards in Mixpanel. What was super valuable was having somebody who understood both the business/marketing requirements but also had the technical expertise to execute them.”

SegmentSegment
MixpanelMixpanel
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Customer.io implementation at a fixed price

Customer.io comes in Growth: $12,150 (25% off $16,200), live in 12 weeks, or 6 weeks on super fast. It includes everything in Starter as well, so the tracking and data your journeys run on are set up properly. Not sure where to start? The $99 audit ends with a fixed price proposal.

Eligible startups get 40% off instead of 25%. Starter comes to $3,840 and Growth to $9,720.

Martech audit

Before you commit to a plan

$99one-off

We review your setup and walk you through the findings on a one-hour specialist call.

  • The report comes within a day
  • A proposal at a fixed price
  • Tracking and tags reviewGA4, Google Tag Manager etc.
  • Ad conversions reviewGoogle Ads, Meta, LinkedIn etc.
  • CRM and lifecycle reviewHubSpot, Salesforce, Braze etc.
  • Warehouse and reporting reviewSnowflake, BigQuery, dbt etc.
  • A written assessment of where you stand
  • A one-hour call with a martech specialist
  • What to fix first, in order
  • A proposal for the next step, at a fixed price

Starter

Teams of up to about 20 people, under $1M ARR

$4,800one-off

$6,40025% off

Get started with tracking, analytics and a proper data setup.

  • Live in 4 weeks
  • 30 days of support, up to 10 hours
  • One tracking plan, named the same in every tool
  • Web analytics and tagsGA4, Google Tag Manager, Consent Mode etc.
  • Ad conversion trackingGoogle Ads, Meta, LinkedIn, TikTok etc.
  • Product analyticsMixpanel, Amplitude, PostHog etc.
  • Leads and signups in your CRMHubSpot, Salesforce, Attio etc.
  • Data pipeline into a warehouseFivetran, Airbyte, Snowflake, BigQuery etc.
  • First dashboardsLooker Studio, Metabase etc.
  • Your martech AI agentClaude Code skills for your stack
  • Docs and a handover call

Growth

Companies with $1M to $10M ARR

$12,150one-off

$16,20025% off

The data setup a growing team runs its marketing and reporting on.

  • Live in 12 weeks
  • 90 days of support, up to 30 hours
  • Everything in Starter, plus
  • Server-side trackingserver-side GTM, Meta CAPI, Enhanced Conversions etc.
  • CRM and marketing automationHubSpot, Salesforce, Intercom etc.
  • Lifecycle messagingBraze, Customer.io, Klaviyo, CleverTap etc.
  • Support automationIntercom, Fin, Zendesk etc.
  • Warehouse models and CDPdbt, Segment, RudderStack etc.
  • Dashboards and attributionLooker Studio, Metabase, Tableau etc.
  • Audiences synced to ads and CRMHightouch, Census etc.
  • Mobile attributionAppsFlyer, Adjust etc.
  • Outbound and enrichmentClay, Apollo, ZoomInfo etc.
  • AI on your data over MCPClaude, ChatGPT, Codex etc.

Custom

Over $10M ARR, several markets or an unusual stack

Let's talk

A plan built around your stack, your team and your deadline.

  • Timeline set by the scope
  • A fixed price once the scope is agreed
  • Everything in Growth, plus
  • Tool migrationsSalesforce to HubSpot, Braze to Customer.io etc.
  • Several brands, markets or apps
  • Custom pipelines and API integrations
  • Custom AI agents and internal MCP servers
  • A dedicated team and a named lead
  • Support and a retainer to suit

Prices in USD for a typical setup. We use the tools that fit your stack, and a bigger or more complex setup can change the price. We agree any change with you before we start.

Questions about pricing? See the pricing FAQ

Customer.io implementation questions, answered

Something else on your mind? Email hello@martechdevs.com or book a free call.

How much does a Customer.io implementation cost?

Growth is $12,150 (25% off $16,200), live in 12 weeks, at a fixed price with no hourly billing. Eligible startups get 40% off the list price instead. More brands, markets or a migration from another tool make it a custom plan, priced before work starts. Your Customer.io plan is billed by Customer.io, not by us. See the fixed price packages.

What is Customer.io?

Customer.io is a messaging platform that sends email, in-app, push and SMS based on what your users do, and its Data Pipelines can collect and route your events like a CDP. It suits SaaS and apps that want behaviour-based messaging without an enterprise contract.

How much does Customer.io cost?

Customer.io prices by the number of profiles and the messages you send, with higher plans adding features and support. Cleaning out profiles you never message keeps the bill down. See Customer.io pricing.

Is Customer.io only for technical teams?

No, but the setup is technical. Events, attributes and objects need care, which we handle. After launch, your marketers edit journeys and messages in the visual builder.

What data does Customer.io need to work well?

People with a stable ID, the events that matter and a few useful attributes, plus objects for accounts in B2B. We define them in one plan, so journeys trigger on reliable data.

Customer.io or Braze?

Customer.io suits SaaS teams that want behaviour-based messaging at a lower cost. Braze suits consumer apps with large audiences and many channels. See Customer.io vs Braze.

Customer.io or Klaviyo?

Klaviyo suits ecommerce stores built around a product catalogue and Shopify data. Customer.io suits SaaS and apps with product events and accounts. See Customer.io vs Klaviyo.

How long does a Customer.io setup take?

Growth goes live in 12 weeks, or 6 weeks on super fast. The dates are agreed before we start, and a migration from another tool is a custom plan with its own timeline.

Who owns the Customer.io workspace?

You do. The workspace, its data and every integration stay in your account, and we work as team members you can remove at any time.

What ongoing support do you provide?

Growth includes 90 days of support after handover, up to 30 hours. It covers fixes, questions and small changes to journeys, segments and data. After that your team runs it with the docs and your martech AI agent, or keeps us on a retainer from $1,980 a month.

Last updated: .

Fixed price packages for your Customer.io implementation

A $99 audit or a fixed price package from $4,800, with no hourly billing.

Startup?

Customer.io guides from our blog

Read all guides

Book a Free Call

Thirty minutes on your stack and what it needs. Free, and no pitch.

Thirty minutes, and you leave with a plan

We look at what you have, what it is costing you and what to do about it first.

  • 30 minutes
  • Video call, link on booking
  • No obligation

What we'll cover

  • Your current stack and where it hurts
  • Quick wins we can ship first
  • An integration roadmap
  • Timeline, scope and next steps

Calendar not loading? Open it in a new tab or email hello@martechdevs.com.